Effective Date: 15/05/25

At My Taxi Saranda, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our services, including our website, mobile app, or booking system.

By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, pickup and drop-off locations.

• Device & Usage Data: IP address, browser type, device type, operating system, and site usage statistics.

• Location Data: With your permission, we may access real-time location information to help connect you with nearby drivers.

• Cookies and Similar Technologies: We use cookies to improve your experience and deliver personalized ads.

Note: We do not collect or store any payment information.

2. How We Use Your Information

Your information is used to:

• Provide and manage taxi bookings.

• Communicate with you regarding your rides or customer service requests.

• Improve our services and user experience.

• Analyze usage data to enhance performance and marketing.

• Display relevant ads through platforms like Google Ads.

3. Google Ads and Cookies

We use Google Ads to advertise our services. As part of this, cookies and device identifiers may be used.

• Third-party vendors, including Google, use cookies to serve ads based on users' past visits to our website.

• Google's advertising cookies allow it and its partners to serve personalized ads to users.

• You may opt out of personalized advertising by visiting Google Ads Settings.

To learn more about how Google uses your data, visit:
www.google.com/policies/privacy/partners/

4. Sharing of Information

We do not sell your personal information. We may share data with:

• Drivers and dispatchers to complete your bookings.

• Service providers that help us operate our services.

• Legal authorities when required to comply with laws or regulations.

• Advertising and analytics partners (e.g., Google).

5. Data Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure.

6. Your Rights and Choices

You have the right to:

• Request access to the personal data we hold about you.

• Ask us to update or delete your information.

• Opt out of marketing communications.

• Manage cookies through your browser settings.

7. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Effective Date" at the top of this page.